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Dear Customer,

In order to evaluate GAIL's products and services for continual improvement, GAIL (India) Ltd. monitors the level of Customer Satisfaction on Quarterly basis as a part of company's commitment to customer care.

Accordingly, GAIL is carrying out Customer Satisfaction measurement through on-line customer feedback for each Business Area: Natural Gas, Petrochemicals, Transmission, Liquid Hydrocarbons and GAILTEL.

Feedback is requested against each performance criteria as per the detailed format. The format has been developed to incorporate all the performance parameters as perceived by us, which are important to you.

Your invaluable feedback is requested against each performance criteria given in the detailed format. The format has been developed to incorporate all the possible performance parameters.

Your feedback will go a long way in improving our products and services.

Regards,

GAIL (India) Limited