GAIL has always been committed in making customers stake-holders in its growth. To further involve the customers on the road to growth & development, we have taken this initiative to actively solicit suggestions & ideas from customers so as to improvise our existing products & services or to come-up with new products & services.

Who can give suggestions?

Any customer of GAIL who buys a product related to Petrochemicals, Gas or Retail business and having a valid SAP customer code & password provided by the company. In case there is any issue regarding the customer code or the password, then please contact your concerned Zonal/Branch office of GAIL.

Why give suggestions?

As a customer you use our products & services and therefore know best how we can improve. This is an opportunity for you to suggest ways for us to improve.

What suggestions can you give?
Anything that you feel would help us make our products & services more efficient & effective. Or you may have an idea that we have not thought of. Please don't criticize us here but tell us how to do things better.
How does the scheme work?
Your suggestion shall be passed on to the concerned department for evaluation & taking appropriate action. You shall be provided with a reference number for the suggestion given by you.
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